Reference Questions. week of 7/25/2011

I'm working 3 nights this week. It should be crazy fun.

7/25/2011 (4 hours at the ref desk)

1. Wanted to know how to get to the 4th and 5th floors
2. Wanted to know where to check out books
3. Needed help finding a book in the stacks
4. Needed help finding a book in the stacks
5. Looking for the DSM-IV-TR
6. (Email) Professor wanted to know if we were going to have access to the database PsycTESTS in the Fall. I emailed the collection management librarian and head of tech services to find out.
7. Wanted to know how to turn off double sided printing 

7/26/2011 (4 hours at the ref desk)

1. Wanted to borrow a glue stick
2. Student wanted to know why it was costing her so much to print per page. She was trying to print to the color printer and that was why. She said she was logged in as herself but come to find out she was logged in as lib-public. That's why the pay for print printer/color printer was her only option. Odd.
3. Student had a question about MLA in-text citations. She wanted to know if she needed to include line numbers in her in-text citations. I told her no, just the author's name and page numbers.
4. Student was having trouble printing from D2L. He was using Chrome and trying to print PDFs and it just wasn't printing. I had him switch to Firefox.

7/27/2011 (3 hours at the ref desk)

1. Patron was looking for a book called Chipmunk Loves Squirrel. We did not have it.
2. Patron was looking for Charlie and the Chocolate Factory
3. Patron was looking for Through the Looking Glass
4. Patron was looking for Gravity's Rainbow
5. Helped a patron find a book in the stacks
6. Wanted to borrow a pen

7/28/2011 (4 hours at the desk)

1. Needed help finding a book in the stacks
2. Needed help using the scanner
3. Needed help turning off double sided printing
4. Needed help finding articles on integrating computer literacy into classroom instruction. We searched the education databases for about 40 minutes and were only able to find a very limited number of articles. We tried several different combinations of search terms. She did find some ERIC docs that were helpful. They had to be viewed on microfiche so after we finished searching the databases I took her up to the 4th floor, helped her find the microfiche, showed her how to use the microfiche machines and showed her how to scan the microfiche into pdfs. (This was my first advanced reference question of the summer!)
5. Needed help with the microfiche machine
6. Needed help with the microfiche machine

7/29/2011 (3 hours at the desk)

1. Wanted to know how to print in color
2. Student needed to convert a pdf into a Word doc. I helped her put the pdf through OCR and then save it as a Word doc.
3. Needed to put money on his RU Express account