Reference Questions, 10/25/2011

I have 4 hours on the desk today, and tomorrow I leave for VLA. I'm presenting at my first library conference. WooHoo!

1. (Email) Having trouble finding a particular article. I created a Jing video to show her how to find it. I love Jing!
2. Wanted to know how to print in color
3. Had another question about printing in color
4. Wanted to borrow some scissors
5. Wanted to know how to print single-sided
6. His headphones were not working on the computer. I couldn't figure out why they weren't so I had him move to another computer.
7.  Needed help using the scanner
8. (Email) Was trying to search the Wellesley Index and kept getting "subscription isn't valid" messages. It looks like this was a database that we had a free trial of, and the trial has now expired. Free trials are not supposed to be put int he database finder, but for some reason this one was. I suggested the Waterloo Directory of English Newspaper and Periodicals, 1800-1900, to her.
9. Having trouble printing. He was having trouble because he didn't have any money on his printing account.
10. (Chat) Wanted to know how to use Endnote. We do not have Endnote at RU, and I do not know how to use it. They said they didn't go to RU anyway.
11. Looking for a book about the Tinkerbell Effect
12. Looking for a book about writing fiction
13. Needed a guest login
14. Needed to know how to add money to his printing account
15. Needed help finding a book in the stacks
16. Needed help finding a particular book; she had the call number
17. Looking for the book Gregory, the terrible eater
18. Looking for change for a $10
19. Wanted to know how we decide what books to purchase for the library. I explained to him that we have subject liaisons here in the library that work with liaisons in the different departments across campus to decide what to purchase for the library.
20. Needed help opening a file from D2L
21. Wanted to know if something was scholarly was it also peer-reviewed
22. (Chat) Question about citing a speech in Chicago style

Here's the Jing video I created for email question #1. The video I sent to the student was clearer and much easier to see, of course.