Reference Questions, 2/6/2013

[8-10 pm shift] Tonight's first shift was busy. A history class has a project due tomorrow.

1. Looking for more computers
2. Had a question about creating a chart in Excel
3. (Chat) Question about evaluating websites
4. (Email) Wanted someone to proofread the reference list for her paper
5. Wanted to know how to look up a dissertation
6. Looking for History Today in print
7. Looking for his textbook
8. (Phone) Wanted to know the difference between a bibliography and a reference list
9. Looking for Book Review Digest
10. (Email) Question about citing a court case
11. Looking for the reserves
12. Looking for the periodical Choice

Reference Questions, 1/30/2013

[8-10 pm shift]

1. Looking for his textbook
2. (Chat) Having trouble accessing an article in CINAHL
3. Couldn't get her PowerPoint to print
4. (Chat) Question about citing a website in APA

Reference Questions, 1/28/2013

[10 am shift]

1. Student looking for the head of access services
2. Student looking for a quiet floor
3. Wanted to know if he could print here
4. Wanted to know if he could print wirelessly
5. Looking for a hole-puncher
6. Looking for a book The Rediscovery of North America by Barry Lopez

Reference Questions, 1/27/2013

[2-5 pm shift]

1. (Phone Message) Student needed help accessing an article on EBSCO. When I called her back she did not answer so I left a message.
2. (Email) Student had question about our Graduate APA Modules. She wanted to know what question(s) were keeping her from getting 100% on the quiz.
3. Looking for our Criminal Justice databases and how to use APA
4. Looking for the TRC
5. Question about an APA style scholarly journal article citation.
6. (Chat) Looking for EBP articles in CINAHL
7. Looking for scissors and glue

[7-10 pm shift]

1. Looking for the hole puncher
2. Looking for the hole puncher
3. Looking for the hole puncher

Reference Questions, 12/12/2012

[6-10 pm shift]

1. Wanted to know if he could add just a quarter to his printing account

Now that was a long 4 hours...

Reference Questions, 12/10/2012

[9-11 am shift]

1. Needed help using Chicago style footnotes in a paper
2. Wanted me to open Classroom A
3. Looking for his color print outs
4. Question about citing a class lecture in Chicago style
5. Printer was saying it was jammed. The printer drawer was just ajar.
6. Needed help using Chicago style footnotes in a paper
7. Having trouble printing a PDF. It was only printing half the page. He was using the print command from the browser instead of directly from the Google Doc tool bar.
8. Having trouble opening a PDF in D2L
9. (Chat) Having trouble opening a PDF in the library. Had to go up to the 5th floor and fix it.
10. Having trouble opening a PDF 

[1-3 pm shift]

1. Had questions about citing interviews and websites in APA and about using in-text citations
2. Looking for a bathroom
3. Needed help downloading a PDF
4. Looking for more computers 
5. Looking for more computers 
6. (Phone) Front desk had a question about the collaboration stations
7. Looking for more computers
8. Printer wasn't printing. Someone had tried to print a page that was over-sized. I deleted the job and then the printer was fine.
9. (Chat) Professor had questions about plagiarism detecting software
10. (Chat) Looking for articles on Romeo & Juliet and fate
11. (Chat) Looking for scholarly articles on Nicholas Sparks' novel Message in a  Bottle. I couldn't find any.

Reference Questions, 12/7/2012

[7-9 pm shift] The last day of the semester. Exams start Monday.

1. Needed help using the scanner 
2. Wanted to know what hours the library and Young Hall were open this weekend
3. Wanted to know what hours the Young Hall, Walker and the Bonnie are open tonight

Reference Questions, 12/6/12

[1-3 pm shift]

1. Needed a public login
2. Wanted to know where to pick up her color print outs
3. Needed a piece of paper
4. Having trouble connecting his iPhone to the wifi
5. Needed help using the scanner
6. Needed to put money on his RU Express account with a credit card
7. Looking for open computers
8. Student wanted my advice on whether or not to buy an e-reader
9. Problem opening PDFs in D2L
10. Problem opening PDFs from a website 
11. Looking for the book Collected Fictions by Jorge Luis Borges
12. Needed to put money on her RU Express account 
13. Needed help getting to her H drive on a Mac
14.  Needed help finding books and articles about faith and addiction. I was able to go in the catalog and find a book and articles that would work.
15. Needed help with MLA and had questions about plagiarism

Reference Questions, 12/5/2012

[6-8 pm shift]

1. (Chat) Looking for information on an obscure 1960s author. Wasn't able to find any.
2. (Chat) Needed to know how to cite a website in Chicago style
3. Needed help printing in color
4. Needed to borrow the scissors

Reference Questions, 11/30/2012

[6pm shift, extended hours]

1. Looking for statistics on serial killers and military service. I couldn't located any statistics on this very specific group. We used the bibliography of one of the articles he used for his paper and the only thing that looked like it would work was an unpublished dissertation that was not available online. I did a Google search and ran across a website that had the statistics he was looking for and those statistics had come from a book that we actually had in our collection.
2. Wanted to know what our hours were during December and January
3. Wanted to know what time Walker closed

Reference Questions, 11/28/2012

[6-8 pm shift]

1. Looking for the copier
2. Wanted to know what institutional letterhead is
3. Having trouble opening a PDF. (Our Adobe woes continue. I believe they will be rebuilding every PC in the library over winter break.)
4. Wanted to know how to use the dual monitors some of the computers have
5. (Chat) Wanted to know how to cite a short story in APA
6. (Chat) Needed to know how to cite the Wilderness Act of 1964 in APA
7. Having trouble getting connected to the WiFi on her PC laptop

/Reference Questions, 11/27/2012

[12 pm shift]

1. Looking for critical analysis of Neil Gaiman's The Sandman
2. Printer BW5 was not printing. Had to change toner
3. Couldn't find the printer her paper had printed to
4. Having trouble opening a PDF in D2L
5. (Chat) Having trouble opening an ebook. They were in the library and it was another PDF issue. They also wanted to know where to pick up a book they had placed on hold.
6. (Chat) Looking for a good database to find articles on malnutrition. 

Reference Questions, 11/14/2012

[6-8 pm shift]

1. (Chat) Wanted to know if he had to cite a definition he got from dictionary.com in his paper
2. Needed to borrow a glue stick
3. Wanted to know how to create an in-text citation for a song
4. Question about citing an article she got from a database
5. Wanted to know how to print in color
6. Had questions about an APA scholarly article reference
7. Having trouble opening PDFs from a database
8. Wanted sales numbers for the Harry Potter series, Lord of the Rings, and Game of Thrones
9. (Chat) Question about citing Dictionary.com
10. Was citing an article that did not have a volume or issue number. It was published by a university so I told him to ask his professor to see how they would accept it.
11. (Chat) Needed help finding articles about the meaning of colors. I had him change his keywords to mood and color and he was able to find articles that work for him.
12. Needed page numbers, but was in an HTML article. I showed her how to access the PDF of the article.
13.  Having trouble opening PDFs from a database

Reference Questions, 11/13/2012

[Noon shift]

1. Student was looking for literature criticism on The Sandman by Neil Gaiman and books on dreams by Jung
2. Needed to add money to his printing account
3. Having trouble accessing a PDF on D2L [our PDF woes continue in the library, not sure when this is going to get fixed]
4. (Chat) Needed help finding scholarly articles about TruTV
5. Needed to add money to his printing account
6. Needed help using the scanner
7. Question about how to access the H drive on their personal computer
8.  Having trouble accessing a PDF on D2L

Reference Questions, 11/12/2012

[12 pm shift]

1. Having trouble accessing a PDF file. We are still having PDF woes so I was able to show her the work around for one of the files and for the other one, from D2L, I told her she had to go to Walker to get.
2. Wanted to know how to print in color
3. Looking for his color print-out
4. (Chat) Wanted to know how to write numbers (if they should be in number or word form) in an APA formatted paper
5. (Chat) Wanted to know how to cite an ERIC document in APA
6. Looking for more computers

[2 pm shift]

1. Looking for the reserves
2. Looking for books about the '80s and articles on Neil Gaiman
3. Having trouble accessing a PDF from D2L. Sent him to Walker.
4. Having trouble accessing a PDF from D2L. Sent him to Walker.
5. Looking for more computers
6. Looking for a book Black Families in White America by Andrew Billingsley. It was checked out.
7. Looking for more computers
8.  Looking for a book The Way We Never Were by Stephanie Coontz.

Reference Questions, 11/7/2012

[6-8 pm shift]

1. Looking for her lost debit card
2. Having trouble connecting to the wireless network
3. Wanted to know if we had any old magazines she could have
4. (Chat) Needed help adding a running header and page number to his Word doc. He was in the library so I went to the 2nd floor and helped him with it
5. Wanted to know if the articles in the databases she was finding were print sources
6. (Chat) Looking for scholarly articles on childhood obesity
7. Patron wanted to know why we had 2 different browser on the computers
8. (Phone) Needed help citing a film in APA format

Reference Questions, 11/1/2012

[11 am - 1 pm shift]

1. (Chat) Looking for info on a former RU professor
2. (Chat) Needed help with interlibrary loan
3. Looking for a book on Martin Luther
4. Need to pay her library fines. Sent her to the front desk
5. (Phone) Had a questions about why her ILL request had been cancelled. I transferred her call to ILL
6. Having trouble printing. Didn't have enough money on her printing account
7. Looking for scholarly articles on green energies and the United States
8. Having trouble printing. Didn't have enough money on her printing account
9. (Chat) Looking for scholarly articles on the advantages and disadvantages of technology
10.  Looking for the restroom

Reference Desk, 10/31/2012

[6-10 pm shift] Happy Halloween from the ref desk. We're giving out candy at the desk tonight. Let's hope nothing scary happens.

1. Looking for a book on music and trauma. Her friend had checked out a book on it but she couldn't remember the name. We tried several different searches but couldn't find what she was looking for. She said she'd email her friend to see if she remembers the name of it.
2. Question about how to print
3. Wanted to know what floor we are on
4. Wanted information about the book collecting contest
5. (Chat) Had a question about citing a website in APA
6. (Chat) Question about in-text citations in APA
7. Question about how to cite a newspaper article without an author in APA
8. Looking for change
9. (Chat) Wanted to know if you included degree abbreviations with the author's names in an APA reference
10. (Chat) Looking for article about the Christiansburg Food Bank
11. (Chat) Had a question about the reference list when citing in APA

Reference Questions, 10/29/2012

[2 pm shift]

1. Looking for the hole puncher
2. Needed to know where a book was located in the library. She had the call number.
3. (Chat) Had question about how they should format a journal title in their paper
4. Looking for the copier
5. Needed help printing a pdf document
6. (Chat) Needed to know how to cite an indirect source
7. (Phone) Professor having trouble accessing the Chicago Sun Times from LexisNexis. I suggested she try looking at newspapers in Newspaper Source Plus while I contact our e-resources librarian to see if we have access to it.

Reference Questions, 10/25/2012

[2 pm shift]

1. (Chat) Adjunct faculty wanted to know ho he could use a DOI to find a document. Google Scholar to the rescue!
2. Looking for books and articles on nightmares
3. Looking for the Norton edition of Othello. We didn't have it.