Reference Questions, 11/30/2012

[6pm shift, extended hours]

1. Looking for statistics on serial killers and military service. I couldn't located any statistics on this very specific group. We used the bibliography of one of the articles he used for his paper and the only thing that looked like it would work was an unpublished dissertation that was not available online. I did a Google search and ran across a website that had the statistics he was looking for and those statistics had come from a book that we actually had in our collection.
2. Wanted to know what our hours were during December and January
3. Wanted to know what time Walker closed

Reference Questions, 11/28/2012

[6-8 pm shift]

1. Looking for the copier
2. Wanted to know what institutional letterhead is
3. Having trouble opening a PDF. (Our Adobe woes continue. I believe they will be rebuilding every PC in the library over winter break.)
4. Wanted to know how to use the dual monitors some of the computers have
5. (Chat) Wanted to know how to cite a short story in APA
6. (Chat) Needed to know how to cite the Wilderness Act of 1964 in APA
7. Having trouble getting connected to the WiFi on her PC laptop

/Reference Questions, 11/27/2012

[12 pm shift]

1. Looking for critical analysis of Neil Gaiman's The Sandman
2. Printer BW5 was not printing. Had to change toner
3. Couldn't find the printer her paper had printed to
4. Having trouble opening a PDF in D2L
5. (Chat) Having trouble opening an ebook. They were in the library and it was another PDF issue. They also wanted to know where to pick up a book they had placed on hold.
6. (Chat) Looking for a good database to find articles on malnutrition. 

Reference Questions, 11/14/2012

[6-8 pm shift]

1. (Chat) Wanted to know if he had to cite a definition he got from dictionary.com in his paper
2. Needed to borrow a glue stick
3. Wanted to know how to create an in-text citation for a song
4. Question about citing an article she got from a database
5. Wanted to know how to print in color
6. Had questions about an APA scholarly article reference
7. Having trouble opening PDFs from a database
8. Wanted sales numbers for the Harry Potter series, Lord of the Rings, and Game of Thrones
9. (Chat) Question about citing Dictionary.com
10. Was citing an article that did not have a volume or issue number. It was published by a university so I told him to ask his professor to see how they would accept it.
11. (Chat) Needed help finding articles about the meaning of colors. I had him change his keywords to mood and color and he was able to find articles that work for him.
12. Needed page numbers, but was in an HTML article. I showed her how to access the PDF of the article.
13.  Having trouble opening PDFs from a database

Reference Questions, 11/13/2012

[Noon shift]

1. Student was looking for literature criticism on The Sandman by Neil Gaiman and books on dreams by Jung
2. Needed to add money to his printing account
3. Having trouble accessing a PDF on D2L [our PDF woes continue in the library, not sure when this is going to get fixed]
4. (Chat) Needed help finding scholarly articles about TruTV
5. Needed to add money to his printing account
6. Needed help using the scanner
7. Question about how to access the H drive on their personal computer
8.  Having trouble accessing a PDF on D2L

Reference Questions, 11/12/2012

[12 pm shift]

1. Having trouble accessing a PDF file. We are still having PDF woes so I was able to show her the work around for one of the files and for the other one, from D2L, I told her she had to go to Walker to get.
2. Wanted to know how to print in color
3. Looking for his color print-out
4. (Chat) Wanted to know how to write numbers (if they should be in number or word form) in an APA formatted paper
5. (Chat) Wanted to know how to cite an ERIC document in APA
6. Looking for more computers

[2 pm shift]

1. Looking for the reserves
2. Looking for books about the '80s and articles on Neil Gaiman
3. Having trouble accessing a PDF from D2L. Sent him to Walker.
4. Having trouble accessing a PDF from D2L. Sent him to Walker.
5. Looking for more computers
6. Looking for a book Black Families in White America by Andrew Billingsley. It was checked out.
7. Looking for more computers
8.  Looking for a book The Way We Never Were by Stephanie Coontz.

Reference Questions, 11/7/2012

[6-8 pm shift]

1. Looking for her lost debit card
2. Having trouble connecting to the wireless network
3. Wanted to know if we had any old magazines she could have
4. (Chat) Needed help adding a running header and page number to his Word doc. He was in the library so I went to the 2nd floor and helped him with it
5. Wanted to know if the articles in the databases she was finding were print sources
6. (Chat) Looking for scholarly articles on childhood obesity
7. Patron wanted to know why we had 2 different browser on the computers
8. (Phone) Needed help citing a film in APA format

Reference Questions, 11/1/2012

[11 am - 1 pm shift]

1. (Chat) Looking for info on a former RU professor
2. (Chat) Needed help with interlibrary loan
3. Looking for a book on Martin Luther
4. Need to pay her library fines. Sent her to the front desk
5. (Phone) Had a questions about why her ILL request had been cancelled. I transferred her call to ILL
6. Having trouble printing. Didn't have enough money on her printing account
7. Looking for scholarly articles on green energies and the United States
8. Having trouble printing. Didn't have enough money on her printing account
9. (Chat) Looking for scholarly articles on the advantages and disadvantages of technology
10.  Looking for the restroom