Reference Questions, 8/23/09

On the reference desk the day before classes start. There was a very long line outside the door when I got here. It's going to be a long day.

1. A patron was having trouble with a keyboard on the express machines. The number lock was not one.
2. A student was having trouble logging in using her Novell username and password. I sent her to the Superlab.
3. (Phone) Some guy wanted to locate a friend of his that he has not spoken to in years. He kept insisting he may have died. Out side of Google I had no idea how to help him. A very weird phone call.
4. A student needed help logging in to a computer. Had to send her to the Superlab.
5. A student had a question about printing. She said she had a lot of printing to do, so I sent her to the Superlab to use her free printing.
6. A student wanted to know how to get to the EUC.
7. A student wanted to know where the elevators are.
8. A patron needed a guest password and log in.
9. A professor wanted to turn in an ILL book. I directed him to the circulation desk.
10. A student needed to know where the Eberhart Building is located.
11. A student had been locked out of her Novell account, so I sent her to the Superlab so she could reset her password.
12. A student didn't know what her UNCG email was, so I sent her to the Superlab.
13. A student needed to know where the Reading Room is located.
14. A student had a question about putting money on her card to print.
15. A student needed to know where the Reading Room is located.
16. A student had a question about printing.
17. A student needed to know where the Reading Room is located.
18. A student needed to know where the Reading Room is located.
19. A student had a question about H.E.A.T. routes that run to Friendly Center.
20. A student needed to know where the Reading Room is located.
21. A student needed to know where she could put money on her ID card.
22. Two students were having trouble logging into the computers. I was able to help them log in and didn't even have to send them to the Superlab. :)
23. A student enter the wrong password into the Novell log in screen too many times. I had to send her to the Superlab to reset her password.
24. A student had a printing question.
25. A student had a question about library hours.
26. A student had a printing question.
27. A student wanted to know where LIBR 032 is. We will get over a hundred questions about that this coming week.
28. A student had a printing question.
29. A student had a printing question.
30. A student wanted to know where the Superlab is located.
31. A student had a printing question.
32. A student wanted to know where she could get an undergraduate bulletin.
33. A student had a printing question.
34. A student was looking for a H.E.A.T. bus schedule.
35. A student needed help logging into a computer.
36. A student wanted to know if there was anywhere she could plug in her laptop. She also wanted to know about printing options.
37. A student had a printing question.
38. A student was looking for a book Evening Thought. It is the textbook she has to have for a class this semester and the library doesn't carry it.
39. A student had a printing question.
40. A student wanted to know where the stairs that went up into the stacks are located.
41. A student had a printing question.
42. A professor had a question about renewing a couple of books.
43. A student wanted to know if there were any other copiers in the library other those over at Access Services. They were not working for what he needed.
44. A student wanted to browse our books with pictures of art. The Library of Congress does not cater to those who are used to Barnes and Noble.
45. A student was looking for 2 books on public health. They were in the basement. What a sad place for books.
46. A student had a printing question.
47. A student wanted to know where LIBR 032 is located.
48. A student had a printing question.
49. A student needed a campus map.
50. A patron needed a guest username and password.
51. A student wanted me to suggest a quiet area to study in the library. I told her about the quiet floors in the tower. She also wanted a campus map.
52. A student had a printing question.
53. A student had a printing question.

Now this was a full reference desk block. I have never in my short reference life had that many questions. Before this I think the highest total I ever received was in the 20s. Mostly these were just the queries of confused freshmen, nothing difficult. I got a few actual reference questions, not many. I expect a similar turnout for Tuesday evening when I'm on the desk again. The semester starts tomorrow. :)