Reference Questions, 9/11/2011

It's Sunday at the reference desk, and with the number of email questions and phone messages awaiting me this could be a busy day. Here we go for 7 hours...

1. (Email) Had a question about RefWorks
2. (Email) Had a question about accessing an ebook at another library
3. Looking for Alice in Wonderland
4. Trying to print some pictures she had scanned and they were not printing. I had her scan them as PDFs
5. Wanted his money back for some print outs that did not print correctly. I sent him to the Front Desk
6. (Phone Message) DNP student looking for databases that give stats on census data and state health department data. I told her how to find the American Fact Finder and the VA Dept. of Health sites.
7. Couldn't get her PowerPoint to print. Kept getting an error message saying that the printer was not configured for this document. Had her go to another computer.
8. Couldn't get her PowerPoint to print. Kept getting an error message saying that the printer was not configured for this document. I went to the printer properties and looked at every tab, but didn't change anything. It printed after that.
9. Looking for the textbook for his class
10. Wanted to know how printing worked, how they paid for it, etc.
11. (Chat) Had question about listing references in a reference list using APA citation style
12. Wanted his money back for some print outs that did not print correctly. I sent him to the Front Desk
13. Looking for her color print-out
14. Her computer kept freezing and wouldn't print. I had her go to another computer
15. Looking for the journal Music Therapy Perspectives
16. Wanted to know if she could check out a journal. I told her no, because lots of students have been coming in looking for the Music Therapy Perspectives journals. I told her she could use the copier or the scanner to make a copy of the article she needed.
17. Having trouble with the copier; sent her to the front desk
18. Wanted to know where the 9/11 remembrance was being held. McGuffey 203
19. Wanted to borrow some colored pencils. All I had to give her was highlighters.
20. (Email) Grad student had question about APA in-text citations when you introduce the quote with the author's name.
21. Student couldn't find his print out. He'd went to the wrong printer
22. Looking for magazine and newspaper articles on a global issue. She wanted to know where to go to look at the magazines and newspapers.
23. Looking for a stapler
24. Looking for a book on werewolves
25. Wanted to know what floor we are on
26. Wanted to know where to check out books
27. (Chat) Wanted to know how to format a cover page in APA
28. Looking for the book Outliers by Malcolm Gladwell
29. Wanted to borrow the scissors
30. Stapler was out of staples
31. (Email) Having trouble accessing a book chapter in PyscINFO
32. Looking for some tips on how to search for articles on self esteem development and adolescents. I showed her how to mine an article, use index terms attached to articles and I suggested 3 other databases she could try.
33. Looking for books on the Russian Revolution
34. Wanted to know how to get articles from her EBSCO folder in the EBSCO database to her flash drive
35. (Chat) Question about how to cite an article found on ERIC in APA
36. Looking for reserves
37. (Email) Having trouble accessing an ebook chapter
38. (Phone) Having trouble accessing an ebook chapter
39. Needed help finding the book Tom Sawyer in the stacks
40. (Email) Having trouble accessing an ebook chapter
41.  Computer student was working on did not have a printer installed