Reference Questions, 10/14/2012

[Sunday shift] This is my first Sunday of the semester on the desk. These all day shifts are always busy.

1. (Phone) Having trouble logging into the databases from off campus. It was a message left yesterday. I contacted the student and she had figured out what the problem was.
2. (Email) Having trouble locating a specific article. We had the article in print here at the library.
3. (Chat) Having trouble accessing an article. We didn't have access tot he particular article she was trying to get. I explained how to use ILL.
4. (Chat) Looking for scholarly articles
5. Needed help using the scanner and printing what she had scanned
6. Looking for the restrooms. She then asked how far a walk it was [?]
7. (Email) Question about getting article we owned a hard copy of scanned. She wanted to know if we could hold the copy of it in the library for her. I explained that it would be made available to her online.
8. Scanner stopped working. I had her restart the computer.
9. Instructor had questions about reserving a class and then scheduling CORE 102 library instruction for next semester. I gave him our Head of Instruction's card
10. (Email) Looking for books/articles on insane asylums
11. Was looking for a specific article. I showed her how to use Google Scholar to find it.
12. (Chat) Needed to know how to create an in-text citation for a poem
13. Looking for some headphones
14. Needed to search Business Source Complete but had no idea what her assignment or topic was. I told her to email her professor.
15. Needed help with the scanner
16. (Phone) Wanted to know if we have Maple software in the library. We do not, but they they have it in Young and Walker.
17. (Chat) Looking for company information
18. Looking for company information
19. Looking for company information
20. Looking for his lost flash drive
21. Looking for company information
22. (Chat) Had a question but found the answer
23. (Chat) Wanted to know if they should cite a website as a website

What a day/night.