Reference Questions, 8/29/2012

[6-8 pm shift] It's my first night working the desk for the fall semester. Let's see how it goes.

1. (Email) Wanted to know how much memory his H drive had
2. (Email) Was trying to access the Wellesley Index, and we do not have access to it.
3. Book she was looking for wasn't on the shelves (it was checked out)
4. Looking for the book Finch Effect by Nacie Carson; we didn't have it
5. Having trouble getting on D2L. She was double clicking on the icon which was causing the error message. When she clicked on it once it went there no problem.
6. Couldn't print a syllabus. The syllabus loaded in protected  mode and he needed to click on the enable printing button before he could print it.
7. Needed help with the scanner; wanted to know how to print something she had scanned.
8. Having trouble printing; he said the printer was only printing out odd pages. His printout was double sided and he didn't realize it.
9. Looking for the Stephen King novel 11/22/63; it's checked out
10. Looking for reserves
11. Wanted to print from his laptop
12. Looking for a stapler remover
13. Needed help printing from D2L; had to look for the gray bar at the bottom of the PDF file. Was trying to print with the print icon in the tool bar and it wasn't working.
14. Looking for the way out of the library
15. Wanted to know how much printing cost and if he had to pay me for it

It's been a busy night!

Reference Questions, 8/28/2012

[1:00 pm shift] It's day 2 of the fall semester. The library is packed!

1. Needed help setting up notifications in D2L
2. Wanted to borrow a pen
3. Looking for front desk
4. Another student's name was listed when she went to print
5. (Chat) Needed help finding the Encyclopedia of Religion e-book
6. (Chat) Needed help finding articles written by nurses
7. Restroom
8. (Chat) Needed the RefWorks group code
9. Looking for reserves
10. Restroom
11. Needed help finding a book

Reference Questions, 8/27/2012

[11:00 am shift] Here we are, the first day of the fall semester. Let's see what kind of fun we can have. :)

1. Looking for more computers (the library is packed this morning!)
2. Looking for the hole puncher
3. Had a question about printing, he was confused about the $5 in his printing account
4. Needed help printing his schedule
5. Wanted to know how to login to the computers
6. Had question about how printing worked
7. Needed help finding the buildings his classes were in
8. Browser kept saying that D2L was an untrusted site. I told him to go ahead and proceed to it anyway that it would be fine.

It was a pretty steady shift. I saw most of the usual first day of school questions.