Reference Questions, 5/17/2011

So begins my 4 hour shift at the reference desk. The A/C is still not working. We have no idea when it will be working. Their answer for that question is really soon. It's hot in here. I can't concentrate when I'm hot, so productivity has gone down considerably since last Monday.

1. Wanted to know which computers he could use for research
2. Needed help printing; couldn't get a document to print from the new CMS Desire 2 Learn
3. Online lecture in D2L didn't want to load; she was in IE, I had her switch to Firefox and it worked
4. Student was looking for records she had saved to her account; come to find out she had marked some books she wanted to check out and had emailed them to herself
5. Student from #4 wanted to know which number in the record she needed to find the book
6. Had a question about posting to a message board in D2L
7. Had shut down her computer and it said it was reconfiguring, she thought she'd done something wrong. I explained to her it was fine.
8. Student was having trouble printing from D2L

Four hours is a long time to be at the reference desk, especially when that desk is slow. I passed the time with some good books.