Reference Questions, 12/8/09

This is my last shift of the semester and year. Yay! Next semester I will no longer be taking reference training. This makes me happy.

1. A student was looking for the Multicultural Center. It is in the EUC.
2. A student was looking for books for adult literacy, not about it.
3. A student was looking for science fiction film journals.
4. (Chat) A student had an APA citation question. (Not a fan of chat citation questions.)
5. A student had a question about checking out journals.
6. A student had a question about free printing.
7. (Chat) A student had an APA citation question.
8. A student had a question about what part of the library is open all night.
9. A student wanted to know what day it was. It's that time of year I guess.
10. (Phone) Someone wanted to speak to Jenny.
11. A student was looking for the circulation desk.
12. (Chat) A student had an APA citation question.
13. A student needed resources for a paper she was writing on Joan of Arc.
14. (Phone) A patron was looking for and issue of the United States Naval Institute Proceedings from 1931.
15. A student wanted to know where the nearest bathroom was located.
16. A student was looking for books on resume writing.
17. (Chat) A student had a question about accessing a database.
18. (Chat) A student had a complaint about a loud student in a quiet area.

See you next semester. :)

Reference Questions, 12/5/09

This is my last weekend shift of the semester. Monday is the last day of classes. Let's hope for a calm shift. I am still not 100% from my stomach illness.

1. A student had pulled the names of the books she wanted out of the catalog, but had not written down the call numbers. She wanted me to go find the call numbers in the catalog for her, even though she had just been in the catalog and could have done it herself. Her handwriting was not the best and I kept typing in the incorrect names for the books and she never told me that what I was typing was incoreect. She just kept saying over and over that they had been in the catalog when she looked earlier. A loving interaction to start off the shift.
2. (Phone) I had to put this person on hold because I had 2 people at the desk and when I went back he was gone.
3. A student had a question about finding the full text of an article.
4. (Phone) A student was having trouble printing a pdf file.
5. A student had a question about APA in-text citations.
6. A student needed a government document and had a question about where to find a book.
7. A student wanted to know if the library was hiring for the winter break. I sent them to the circ desk.
8. (Chat) A student had a question about finding scholarly articles.
9. A student wanted to know if the library is open tomorrow.
10. A student was looking for articles on Russia's military reform in the Concurrent Digest of the Post-Soviet Press.
11. A student wanted to know how to access their R drive from their own computer. It's myfiles.uncg.edu
12. (Chat) A student wanted to know what time the library closed tonight. 10:00 p.m.

I have been feeling worse as this shift has progressed. I hate the thought of having to go to the doctor about this stomach problem. I have a feeling that this is going to be a great Christmas break.

Reference Questions, 12/1/09

The first day of December and only a week left in this semester. I've been fighting a terrible stomach flu for the past several days. Hope I don't pass out at the desk. And the library is packed! Oy vey.

1. A student needed to find a poem written about a painting, or a painting painted about a poem. I directed her best I could.
2. A student had been locked out of their computer.
3. A student wanted to know how the signal in the Stacks and Basement were.
4. A student wanted to know where the newspapers were located.
5. (Chat) A student wanted to know if microfilm could be checked out from the library.
6. A student was looking for a Webster's Dictionary.
7. A student was looking for a book by Helen Vendler.
8. A student was looking for a book on reserve.
9. (Phone) A nursing student needed help searching CINAHL.
10. A student had a question about searching the databases.
11. A student was looking for a book on reserve.
12. An A&T student wanted to know where the bathroom was located.
13. An A&T student wanted to know what books were on what floors.
14. An A&T student wanted to know where the Music Library is located.
15. (Chat) A student wanted to know if there was a scanner for students to use anywhere.
16. A student had a question about registration.
17. A student wanted to make some people in a group study area be quiet. Sorry it is a group study area. I told him where the quiet study areas are.
18. A student had a question about checking out a locker in the library.
19. (Chat) A student was looking for a list of Ph.D. program in New York.
20. A student was looking for his lost keys.
21. (Chat) A student was looking for a performance review of Death of a Salesman.
22. (Chat) A student was having trouble logging into a database.

Only one more Tuesday shift left in the semester. :)