Reference Questions 4/13/09

It is Irma Minerva time once again. :)

1. Student wanted to know if she could talk while in the reference room. It amuses me how some people think you cannot talk in the library. Then there are the people who walk in here yelling. :) 2. Student needed help printing.
3. Student wanted suggestions on how to search for books and articles on child molestation.
4. More helping with printing.
5. Student was looking for the volume of Plutarch's Lives that talks about Pompey.
6. A student was looking for bound copies of magazines such as Good Housekeeping and Ladies Home Journal. She needed issues that predate World War I and that follow.
7. Student was looking for the book I Love Dollars and Other Stories from China.
8. (Chat) A student had a questions about parenthetical citations in APA.
9. A patron needed some British magazines that were on microfilm and microfiche.
10. A patron needed a guest log-in.
11. A patron needed a guest log-in.
12. Student had a question about MLA citations.
13. A patron needed a guest log-in.
14. A student was looking for the book The Mis-education of the Negro. It was checked out. :( He said he was just going to go buy it an Amazon.
15. Student accidentally stuck their debit card into the First Card reader and it got stuck. We eventually got it out.
16. I just had my first rude patron. She was a graduate student in the School of Ed and she knew everything, got mad when I tried to perform the reference interview, was really having a bad day. She was having trouble accessing an article. Anyway the library does not have access to that journal for the dates she needs it for. She was saying how terrible the library is and how horrible ILL is. She was also complaining about always having to go to the public library to get what she needed. She said they were the only ones that would help her. Poor thing also had no idea that the library has databases that are tailored to education students and their needs. She went away mad. Oh well, this is why I want to work in technical services.

Truthfully, though I've been working on that Reference Desk since January 22, 2009, and tonight was the first time I had to interact with a rude student. I guess I can't complain too much.