Ok, here we go, questions straight from the Reference Desk at the Walter Clinton Jackson Library on the campus of UNCG.
1. Patron needs books on sex, politics and power. I actually did a search for sex and Obama.
2. Patron approached the desk and asked, "Where's the Reference Desk?"
3. Patron was looking for books and/or articles on Knowledge Assessment Tests for caregivers with patients who had suffered from traumatic brain injuries.
4. Patron wants to know where is the Basement?
5. Patron needed the entry in Something About the Author for Marc Brown.
6. (Chat) Patron could not log on to NC Live. They were trying to go directly to the NC Live website instead of going through the library page. A very quick exchange, less than 5 minutes.
7. Patron needed help finding mathematical journals in Journal Finder. We did not carry the journals he was looking for and he did not have time to ILL them. :(
8. Patron wanted to pull up a project he had saved on one of the reference computers. I had to explain to him that once you restart one of those computers any file that was saved to the hard drive is deleted. Students have R drives on the network, but they cannot save to the desktop, which is what he did. Talk about devastation.
9. (Chat) A nursing question! : Well I was on chat for over 40 minutes with this one. This patron needed articles about research being done by nurses about maternity. The article had to be written by a nurse. This was a very frustrating one, but I came through in the end finding the perfect article according to the student.
10. (Chat) This chat came during the previous chat. Fun times. This patron was looking for articles on children with parents in prison. I was only on that chat for about 12 minutes. I found an entire journal devoted to the topic.
11. (Chat) Again this one came during the previous chat. Three chats at once, now we're cooking. This patron was having trouble with NC Live. I believe it was the same patron as the one in #6. Anyway she said it was asking for her password. Her session had timed out. I told her to just log in again. It worked.
12. This patron was looking for a Government Document. It was an electronic resource, but the entry told her to come to the reference desk so she came to the reference desk. I guess it said that because all government documents say that in the catalog. Anyway I told her all she needed to do was go back to the entry and click on the link and it would take her to it.
13. Patron was looking for Stephen King's The Stand. (Of course that was #13.)
Well, that was a night in the life of Irma Minerva. Fascinating I know.
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