Reference Questions, 9/18/2011

Working 2 Sundays in a row is not recommended. I'm so glad I have a 3 day weekend coming up.

1. Wanted to know what printer her printout would go to
2. (Chat) Question about using block quotes with APA
3. Wanted to know if she had to reshelve the books she used
4. Trouble printing from D2L
5. Looking for a textbook
6. Looking for a book on Descartes
7. Wanted a manilla envelope
8. Needed help with the scanner
9. Had a question about printing in color
10. How to print single sided

So glad that it was not as busy as it was last Sunday. That was a rough day.

Reference Questions, 9/13/2011

Ref desking in the afternoon.

1. Looking for a particular article. I showed her how to find the journal and go from there.
2. Looking for a quiet area with computers
3. Vending machine took her money and did not give her a drink. Had to call vending services since the drink was kept in the delivery slot and she had to go to the Bonnie Info Desk for a refund.

I'm glad this shift was calmer than Sunday.

Reference Questions, 9/11/2011

It's Sunday at the reference desk, and with the number of email questions and phone messages awaiting me this could be a busy day. Here we go for 7 hours...

1. (Email) Had a question about RefWorks
2. (Email) Had a question about accessing an ebook at another library
3. Looking for Alice in Wonderland
4. Trying to print some pictures she had scanned and they were not printing. I had her scan them as PDFs
5. Wanted his money back for some print outs that did not print correctly. I sent him to the Front Desk
6. (Phone Message) DNP student looking for databases that give stats on census data and state health department data. I told her how to find the American Fact Finder and the VA Dept. of Health sites.
7. Couldn't get her PowerPoint to print. Kept getting an error message saying that the printer was not configured for this document. Had her go to another computer.
8. Couldn't get her PowerPoint to print. Kept getting an error message saying that the printer was not configured for this document. I went to the printer properties and looked at every tab, but didn't change anything. It printed after that.
9. Looking for the textbook for his class
10. Wanted to know how printing worked, how they paid for it, etc.
11. (Chat) Had question about listing references in a reference list using APA citation style
12. Wanted his money back for some print outs that did not print correctly. I sent him to the Front Desk
13. Looking for her color print-out
14. Her computer kept freezing and wouldn't print. I had her go to another computer
15. Looking for the journal Music Therapy Perspectives
16. Wanted to know if she could check out a journal. I told her no, because lots of students have been coming in looking for the Music Therapy Perspectives journals. I told her she could use the copier or the scanner to make a copy of the article she needed.
17. Having trouble with the copier; sent her to the front desk
18. Wanted to know where the 9/11 remembrance was being held. McGuffey 203
19. Wanted to borrow some colored pencils. All I had to give her was highlighters.
20. (Email) Grad student had question about APA in-text citations when you introduce the quote with the author's name.
21. Student couldn't find his print out. He'd went to the wrong printer
22. Looking for magazine and newspaper articles on a global issue. She wanted to know where to go to look at the magazines and newspapers.
23. Looking for a stapler
24. Looking for a book on werewolves
25. Wanted to know what floor we are on
26. Wanted to know where to check out books
27. (Chat) Wanted to know how to format a cover page in APA
28. Looking for the book Outliers by Malcolm Gladwell
29. Wanted to borrow the scissors
30. Stapler was out of staples
31. (Email) Having trouble accessing a book chapter in PyscINFO
32. Looking for some tips on how to search for articles on self esteem development and adolescents. I showed her how to mine an article, use index terms attached to articles and I suggested 3 other databases she could try.
33. Looking for books on the Russian Revolution
34. Wanted to know how to get articles from her EBSCO folder in the EBSCO database to her flash drive
35. (Chat) Question about how to cite an article found on ERIC in APA
36. Looking for reserves
37. (Email) Having trouble accessing an ebook chapter
38. (Phone) Having trouble accessing an ebook chapter
39. Needed help finding the book Tom Sawyer in the stacks
40. (Email) Having trouble accessing an ebook chapter
41.  Computer student was working on did not have a printer installed

Reference Questions, 9/7/2011

Wednesday night is here and I am at the reference desk.

1. (Chat) Had a question about using the APA LibGuide
2. Needed the guidelines for formatting a paper in APA style
3. (Chat) Had a question about using the APA LibGuide
4. Looking for the copier
5. (Chat) Student had a question about using block quotes in APA style
6. Looking for a water fountain
7. Wanted to know how to print after your printing money ran out
8. Bathrooms
9. Wanted to know if we had a textbook section
10. Needed help scanning
11. Bathrooms

It's nice to be getting real reference questions again.

Reference Questions, 9/6/2011

I'm here for 2 hours. Bring it.

1. Student needed help printing his paper single-sided
2. Looking for a VHS tape Secrets & Lies for her professor
3. (Chat) Looking for a database that contained different psychology tests; it was Mental Measurement Yearbook!
4. Student said Lisa did a great job yesterday, said her pointing out the H drive was very helpful and her explanation of the journal finder was also a big time saver
5. Looking for a trig textbook
6. Looking for the SRDS Lifestyle Market Analyst
7. (Chat) Looking for an actual test from the Mental Measurement Yearbook. The yearbook doesn't contain test on reviews and descriptions. You must contact the vendor to purchase the test. Or if you are willing to do the leg work, if the author's published about the test before it was finalized you might be able to find a preliminary copy of the test in a journal somewhere.
8. Looking for demographic info on Radford. I gave him the website for the American Fact Finder http://factfinder.census.gov 
9. (Chat) Wanted to know how to create an in-text citation in APA; got cut off before I could answer his questions completely
10. Student needed help finding a book in the stacks; had to get Alyssa to help with this one. Had too many other questions and chats happening
11. Needed help using the scanner
12. Student needed an article for her music therapy class and expected me to know the exact type of article she was looking for. She answered all the questions I asked her with "I don't know." I tried several different ways to help her. She finally said her friend was coming by to help her. OK.
13. Wanted to know if she was allowed to print stuff
14. Looking for the journal Musical Therapy Perspectives
15. Student found an umbrella by one of the computers. I had her take it to lost and found at the Front Desk.
16. Looking for a textbook, Norton Anthology of World Literature. We didn't have it.

This was a very busy 2 hours. I haven't been this busy at the reference desk in ages. I even had several real reference questions; imagine that.

Reference Questions, 9/5/2011

Here we go again.

1. Looking for Classroom A
2. Student was logged into a computer and it did not have any printers installed on it
3. Wanted to know if we had a Mac Book charger
4. Wanted to borrow a pen

Still nothing too difficult, but then again is it ever.